Effective Date: 14-Jul-2025
Website: https://www.99cents.uk
Operated by: Codecraft Advisory Limited.

At 99Cents.uk, we take pride in delivering high-quality digital products at an affordable price. As our products are intangible digital goods delivered instantly, we have a strict no-refund policy, except in limited circumstances outlined below.

Please read our policy carefully before making a purchase.

🔁 Digital Product Refund Policy

Under UK consumer law, once a digital product has been downloaded or accessed, you lose your right to a refund unless the product is faulty or not as described.

By purchasing and downloading a product from 99Cents.uk, you agree to waive your automatic 14-day cancellation right under the Consumer Contracts Regulations 2013.

✅ We Offer Refunds If:

  • The product does not match the description on the product page.
  • You accidentally purchased the same product twice and can provide proof.
  • The file is corrupted or broken, and we are unable to fix or resend it.

Please contact us within 7 days of purchase with full details of the issue and your order number.

❌ We Do NOT Offer Refunds If:

  • You change your mind after purchase.
  • You didn’t read the product description carefully.
  • You expected a physical item (we only sell digital downloads).
  • You have trouble opening or editing files due to lack of required software (e.g. Microsoft Word, PowerPoint, Canva, etc.).

We recommend reading the product requirements and format details listed on each product page before purchasing.

📦 How to Request a Refund

To request a refund under the conditions above, please contact us at:

Email: Accounts@99cents.uk
Subject Line: Refund Request – [Your Order Number]

Include:

  • Your name
  • Order date
  • Product name
  • Reason for the refund request
  • Screenshot or proof (if applicable)

We will respond to all refund inquiries within 3 business days.

🔐 Chargebacks

Initiating a chargeback without contacting us first may result in a ban from our store. We encourage you to email us directly — we’re happy to help resolve any issue fairly.

ℹ️ Additional Support

If you have difficulty downloading, accessing, or using a product, please contact us at contact@99cents.uk — we will do our best to help you use what you’ve purchased.

Thank you for supporting a small business. We appreciate your understanding of our digital refund policy.