FAQs
Frequently Asked Questions (FAQs)
Your Questions, Answered
Welcome to our FAQs page. If you’re new to 99Cents.uk or looking for quick answers, you’re in the right place. Below are the most common questions we receive about our digital products, pricing, downloads, and more.
💸 1. What is 99Cents.uk?
99Cents.uk is an online digital shop offering high-quality, easy-to-use downloads — all for just £0.99. From planners and templates to wall art and business tools, everything is affordable and instantly accessible.
⚡ 2. How do I receive my digital product?
After successful payment, you’ll receive:
- A direct download link on the confirmation page
- An email receipt with a download link
If you don’t see the email, please check your spam or promotions folder.
📂 3. What types of digital products do you sell?
We currently offer:
- Printable planners & journals
- Business templates (invoices, trackers, etc.)
- Editable PowerPoint presentations
- Canva templates
- Wall art printables
- Recipe & meal planning tools
…and more — all under £1!
🧾 4. Do you offer refunds?
Due to the instant and digital nature of our products, all sales are final.
However, we do issue refunds if:
- The product is not as described
- You receive a corrupted or unusable file
See our Refund Policy for full details.
💳 5. What payment methods do you accept?
We accept secure payments through:
- Credit/Debit cards via Stripe
All transactions are encrypted and secure.
📱 6. Can I use the products on my phone or tablet?
Yes! Most products can be viewed or edited using apps like:
- Adobe Reader (for PDFs)
- Microsoft Office (Word, PowerPoint)
- Canva (for templates)
However, editing complex files may be easier on a computer.
📥 7. I didn’t receive my download — what should I do?
If your download didn’t arrive:
- Check your email inbox and spam folders
- Ensure payment was completed
- Contact us at contact@99cents.uk with your order number — we’ll resend it ASAP.
🔒 8. Is my personal information safe?
Yes, your data is protected. We are fully compliant with UK GDPR and CCPA standards.
Read our full Privacy Policy for details.
📄 9. Can I use your templates for business purposes?
Yes! Most templates are available for personal or small business use, unless stated otherwise.
You may not resell or redistribute the files.
Please see individual product listings or our Terms & Conditions.
🛍️ 10. Do you offer bundles or subscriptions?
Currently, we only offer individual products at £0.99 each.
Bundles and multi-product packs will be available soon — stay tuned!
❓ Still Have Questions?
We’re here to help!
Contact us at info@99cents.uk for any issues, feedback, or support.